Customer Relationship Management : Concepts and Technologies

Penulis mengambil perspektif manajerial untuk melacak peran CRM di seluruh tahap perjalanan pelanggan yaitu akuisisi, retensi, dan pengembangan. Secara teori masuk akal dan relevan secara manajeria…

How to manage customer voice : panduan mengelola suara pelanggan sebagai kunc…

Edition

2nd ed.

ISBN/ISSN

9789792971200

Collation

120 p ; 21 cm

Series Title

-

Call Number

658.8 HAR h 2018

Services Marketing : People, Technology, Strategy

Buku "Services Marketing: People, Technology, Strategy" edisi kesembilan oleh Jochen Wirtz dan Christopher Lovelock merupakan buku teks terkemuka dalam bidang pemasaran jasa yang disajikan dalam pe…

How to win customer through customer service with heart

Edition

-

ISBN/ISSN

9789792953008

Collation

viii, 152 p. ; 23 cm.

Series Title

-

Call Number

658.8 HAR h

Salesforce for dummies

Salesforce.com For Dummies, 7th Edition gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support operations. You’ll learn how to max…

Reorganize for resilience

Edition

-

ISBN/ISSN

9781422117217

Collation

270 p. ; 24 cm.

Series Title

-

Call Number

658.81 GUL r

Services marketing : people, technology, strategy

Edition

8th ed.

ISBN/ISSN

9781944659011

Collation

xvii, 783 p.; 26 cm.

Series Title

-

Call Number

658.8 WIR s

Customer relationship management

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Customer relationship management : concept, strategy, and tools

e-Book available, please log-in on Member Area to access or contact our librarian.

Experimental marketing : consumer behavior, customer experience and the 7Es

Edition

-

ISBN/ISSN

9781138293168

Collation

xxiv, 277 p. ; 23 cm.

Series Title

-

Call Number

658.83 BAT e