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cover
Pelanggan puas? Tak cukup!
Diana, AnastasiaTjiptono, Fandy

Edition
-
ISBN/ISSN
9789792952469
Collation
xii, 256 p. ; 26 cm.
Series Title
-
Call Number
658.8 TJI p

Edition
-
ISBN/ISSN
9789792952469
Collation
xii, 256 p. ; 26 cm.
Series Title
-
Call Number
658.8 TJI p
cover
Hearty complaint handling
Mayangsari, Agni S.

Edition
-
ISBN/ISSN
9786020324579
Collation
xii, 207 p. ; 24 cm.
Series Title
-
Call Number
658.8 MAY h

Edition
-
ISBN/ISSN
9786020324579
Collation
xii, 207 p. ; 24 cm.
Series Title
-
Call Number
658.8 MAY h
cover
Services marketing : integrating customer focus across the firm
Zeithaml, Valarie A.Bitner, Mary JoGremler, Dwayne D.

Edition
6th ed. International ed.
ISBN/ISSN
9780071086967
Collation
xxvii, 642 p. ; 26 cm.
Series Title
-
Call Number
658.8 ZEI s

Edition
6th ed. International ed.
ISBN/ISSN
9780071086967
Collation
xxvii, 642 p. ; 26 cm.
Series Title
-
Call Number
658.8 ZEI s
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