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cover
Customer relationship management : concept, strategy, and tools
Kumar, V.Reinartz, Werner

Edition
3rd ed.
ISBN/ISSN
9783662585542
Collation
xxv, 411 p. ; 26 cm.
Series Title
-
Call Number
658.81 KUM c

Edition
3rd ed.
ISBN/ISSN
9783662585542
Collation
xxv, 411 p. ; 26 cm.
Series Title
-
Call Number
658.81 KUM c
cover
Managing customer experience and relationships
Peppers, DonRogers, Martha

Edition
-
ISBN/ISSN
9781119236252
Collation
xxiv, 600 p. ; 24 cm.
Series Title
-
Call Number
658.81 PEP m

Edition
-
ISBN/ISSN
9781119236252
Collation
xxiv, 600 p. ; 24 cm.
Series Title
-
Call Number
658.81 PEP m
cover
Customer relationship management : concepts and technologies
Buttle, Francis

Edition
4th ed.
ISBN/ISSN
9781138498259
Collation
xxiii, 444 p. ; 26 cm.
Series Title
-
Call Number
658.81 BUT c

Edition
4th ed.
ISBN/ISSN
9781138498259
Collation
xxiii, 444 p. ; 26 cm.
Series Title
-
Call Number
658.81 BUT c
cover
CRM for dummies
Helgeson, Lars

Edition
-
ISBN/ISSN
9781119368977
Collation
xv, 338 p. ; 25 cm.
Series Title
-
Call Number
658.81 HEL c

Edition
-
ISBN/ISSN
9781119368977
Collation
xv, 338 p. ; 25 cm.
Series Title
-
Call Number
658.81 HEL c
cover
Marketing automation for dummies
Sweezey, Mathew

Edition
-
ISBN/ISSN
9781118772225
Collation
xii, 298 p. ; 24 cm.
Series Title
-
Call Number
658.81 SWE m

Edition
-
ISBN/ISSN
9781118772225
Collation
xii, 298 p. ; 24 cm.
Series Title
-
Call Number
658.81 SWE m
cover
Customer experience for dummies
Barnes, RoyKelleher, Bob

Edition
-
ISBN/ISSN
9781118725603
Collation
xiv, 342 p. ; 25 cm.
Series Title
-
Call Number
658.81 BAR c

Edition
-
ISBN/ISSN
9781118725603
Collation
xiv, 342 p. ; 25 cm.
Series Title
-
Call Number
658.81 BAR c
cover
The customer experience book : how to design, measure and improve customer ex…
Pennington, Alan

Edition
-
ISBN/ISSN
9781292148465
Collation
211 p. ; 24 cm.
Series Title
-
Call Number
658.81 PEN c

Edition
-
ISBN/ISSN
9781292148465
Collation
211 p. ; 24 cm.
Series Title
-
Call Number
658.81 PEN c
cover
Loyalty 3.0 : how big data and gamification are revolutionizing customer and …
Paharia, Rajat

Edition
-
ISBN/ISSN
9780071813372
Collation
xv, 281 p. ; 24 cm.
Series Title
-
Call Number
658.81 PAH l

Edition
-
ISBN/ISSN
9780071813372
Collation
xv, 281 p. ; 24 cm.
Series Title
-
Call Number
658.81 PAH l
cover
Likeable business : why today's consumers demand more
Kerpen, DaveBraun, TheresaPritchard, Valerie

Edition
-
ISBN/ISSN
9780071800471
Collation
xiv, 220 p. ; 23 cm.
Series Title
-
Call Number
658.81 KER l

Edition
-
ISBN/ISSN
9780071800471
Collation
xiv, 220 p. ; 23 cm.
Series Title
-
Call Number
658.81 KER l
cover
Leading the Starbucks way : 5 principles for connecting with your customers, …
Michelli, Joseph A.

Edition
-
ISBN/ISSN
9780071801256
Collation
xi, 286 p. ; 24 cm.
Series Title
-
Call Number
658.4 MIC l

Edition
-
ISBN/ISSN
9780071801256
Collation
xi, 286 p. ; 24 cm.
Series Title
-
Call Number
658.4 MIC l
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