The New Gold Standard : 5 Leadeship principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

Search by :

ALL Author Subject ISBN/ISSN Advanced Search

Last search:

Image of The New Gold Standard : 5 Leadeship principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

Text

The New Gold Standard : 5 Leadeship principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

Michelli, Joseph A. - Personal Name;

Buku ini membahas tentang bagaiamana The Ritz-Carlton Hotel Company melakukan pelayanan yang detail dan khusus, sehingga menonjol di bidang hospitality. Kita akan melihat rahasia kepemimpinan di balik kesuksesan ini, bagaimana para leader menetapkan standar untuk menciptakan pengalaman pelanggan yang mengesankan dalam suasana kelas dunia.

Availability

24010100 647.94068 MIC n Lt ; P3 ( My Library) Available

Detail Information

Series Title: -
Call Number: 647.94068 MIC n
Publisher: United States : Macmillan/McGraw-Hill., 2008
Collation: xvi, 284 p. ; 22 cm
Language: English
ISBN/ISSN: 978-0-07-154833-5
Classification: 647.94068
Content Type: -
Media Type: -
Carrier Type: -
Edition: -
Subject(s): Hospitality industry—Management
Hotel management
Specific Detail Info: -
Statement of Responsibility: -

Other version/related

No other version available

File Attachment

No Data

Comments

You must be logged in to post a comment