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The New Gold Standard : 5 Leadeship principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
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Buku ini membahas tentang bagaiamana The Ritz-Carlton Hotel Company melakukan pelayanan yang detail dan khusus, sehingga menonjol di bidang hospitality. Kita akan melihat rahasia kepemimpinan di balik kesuksesan ini, bagaimana para leader menetapkan standar untuk menciptakan pengalaman pelanggan yang mengesankan dalam suasana kelas dunia.
Availability
| 24010100 | 647.94068 MIC n | Lt ; P3 ( My Library) | Available |
Detail Information
| Series Title |
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| Call Number |
647.94068 MIC n
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| Publisher | Macmillan/McGraw-Hill : United States., 2008 |
| Collation |
xvi, 284 p. ; 22 cm
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| Language |
English
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| ISBN/ISSN |
978-0-07-154833-5
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| Classification |
647.94068
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| Statement of Responsibility |
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Other version/related
No other version available
