Managing Negative Word-of-Mouth on Social Media Platforms: The Effect of Hote…
Buku ini memberikan landasan konseptual mengenai reaksi perilaku pengamat terhadap penanganan keluhan organisasi dalam konteks media sosial dan untuk menguji secara empiris pengaruh dari dua opsi r…
- Edition
- 1st ed. Pdf ed.
- ISBN/ISSN
- 9783658139988
- Collation
- xviii, 235 p. : col. ; ill.
- Series Title
- -
- Call Number
- 658.83 NEE m
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