Inovasi Pelayanan SI Dukun 3 in 1 di Rumah Sakit Umum Daerah Pasar Minggu Jakarta Selatan

Keywords:

innovation, service, SI Dukun 3 in 1

DOI:

https://doi.org/10.33510/slki.2019.29-40

Abstract

The purpose of this study was to analyze the service innovation of SI DUKUN 3 IN 1 at the Pasar Minggu General Hospital in South Jakarta to find out the supporting and inhibiting factors in the implementation of the 3 in 1 traditional healer system at Pasar Minggu Hospital. This study uses 5 indicators from Rogers' theory, and uses descriptive research methods with a qualitative approach. Data collection is done by interview, observation, and documentation. Data analysis using the Analysis Model from Miles and Huberman. The results of this study indicate that the service innovation of SI DUKUN 3 IN 1 at the Pasar Minggu General Hospital in South Jakarta was measured through the attributes of Relative advantage, seen from the satisfaction of the people who had felt the services of the 3 IN 1 DUKUN SUPPORT program. all are still in a positive assessment with responsive and friendly handling. it's just that for the problem the elimination of BPJS was eliminated which was very unfortunate. Compability, In conformity with the innovation of the shaman 3 in 1 it is considered to have been very suitable for the community with what was expected by the community so far, because now the community is easier and more practical. Complexity, With a good response from Hospital staff and a consistent system, the service of the 3 in 1 shaman goes well. So from that the community does not feel any difficulties or obstacles. Triabilty, During the development of the 3 IN 1 DUKUNUN program tried to test directly to the public and the results received were quite satisfactory, it could be seen from the satisfaction that the community had tried service for SI DUKUN 3 IN 1 at RSUD Pasar Minggu.