28 1 10 5 Leadeship principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company Michelli, Joseph A. Primary Author mixed material 9780071548335 United States Macmillan/McGraw-Hill 2008 24010100.jpg.jpg Evans, Nigel Primary Author mixed material 9780203771495 Oxon Routledge 2015 20010269E.jpg Reid, Robert D. Primary Author Bojanic, David C. Additional Author mixed material Hoboken, NJ John Wiley & Sons 2006 2403092E.jpg.jpg Hospitality and Hostile Environments Bulley, Dan Primary Author mixed material 9780192890009 Oxford, UK Oxford University Press 2023 2403075E.jpg.jpg Kotler, Philip Primary Author Bowen, John T. Additional Author Baloglu, Seyhmus Additional Author mixed material 9781292363523 Essex Pearson Education Limited 2021 2403090E.jpg.jpg Kotler, Philip Primary Author Bowen, John T. Additional Author Makens, James C. Additional Author Baloglu, Seyhmus Additional Author mixed material 9781292156156 Essex Pearson Education Limited 2017 2403089E.jpg.jpg Isdarmoto Primary Author mixed material 9786027233256 Yogyakarta Gerbang Media Aksra 2017 2201199E.jpg.jpg DeFranco, Agnes L. Primary Author Lattin, Thomas W. Additional Author mixed material 9780471692164 New York Wiley 2006 2201175E.jpg.jpg Tse, Olsen West Primary Author mixed material 9780131196629 New England Pearson Education Limited 2014 2403086E.png.png Concepts and Cases Enz, Cathy A. Primary Author mixed material 9780470083598 Hoboken, NJ John Wiley & Sons 2010 2403087E.jpg.jpg