The Innovator’s Dilemma :

16 1 10 The Innovator’s Dilemma : When New Technologies Cause Great Firms to Fail Christensen, Clayton M. Primary Author mixed material 0875845851 Massachusetts Harvard Business School Press 1997 2404130E.jpg.jpg Pedoman Do & Don't No.1: Service Excellence Bank Hagakita Primary Author mixed material Jakarta Bank Hagakita 1993 How to manage costumer voice : panduan mengelola suara pelanggan sebagai kunci keberhasilan perusahaan mewujudkan kepuasan pelanggan untuk membangun citra perusahaan di masa depan Haryono, P.M. Budi Primary Author mixed material 9789792940008 Yogyakarta Andi 2013 15010188.jpg How to be a professional customer service : Panduan menjadi customer service profesional dalam rangka meningkatkan reputasi perusahaan Haryono, P.M. Budi Primary Author mixed material 9789792965209 Yogyakarta Andi 2018 21010035.jpg Customer care Atkinson, Frank Primary Author mixed material 9788776817596 Bookboon 2011 20010200E.jpg Managing customer experience and relationships Peppers, Don Primary Author Rogers, Martha Additional Author mixed material 9781119236252 Hoboken, NJ Wiley 2017 Customer relationship management : concepts and technologies Buttle, Francis Primary Author mixed material 9781138498259 Oxon Routledge 2019 Customer experience for dummies Barnes, Roy Primary Author Kelleher, Bob Additional Author mixed material 9781118725603 Hoboken, NJ For Dummies 2015 The customer experience book : how to design, measure and improve customer experience in your business Pennington, Alan Primary Author mixed material 9781292148465 Harlow Pearson 2016 Total customer : percepatan laba sepanjang masa Suchaeri, Heri "Smile" Primary Author mixed material 9786029212365 Jakarta Metagraf 2012