23 1 10 Concepts and Technologies Buttle, Francis Primary Author Maklan, Stan Additional Author mixed material 9781351016551 New York Routledge 2019 2404111E.jpg.jpg panduan mengelola suara pelanggan sebagai kunci keberhasilan perusahaan mewujudkan kepuasan pelanggan untuk membangun citra perusahaan masa depan Haryono, PM. Budi Primary Author Suyantoro, Fl Sigit Editor mixed material 9789792971200 Yogyakarta Andi 2018 21010111.jpg People, Technology, Strategy Lovelock, Christopher Additional Author Wirtz, Jochen Primary Author mixed material 9781944659820 New Jersey World Scientific Publishing 2022 23010045.jpg.jpg Haryono, P.M. Budi Primary Author mixed material 9789792953008 21010034.jpg Kao, Liz Primary Author Paz, Jon Additional Author mixed material 9781119576327 Hoboken, NJ New Jersey 2020 21010622.jpg Gulati, Ranjay Primary Author mixed material 9781422117217 Boston Harvard Business School Publishing 2009 people, technology, strategy Lovelock, Christopher Additional Author Wirtz, Jochen Primary Author mixed material 9781944659011 Hackensack World Scientific Publishing 2016 Baran, Roger Primary Author Zerres, Christopher Additional Author Zerres, Michael Additional Author mixed material 9788776812966 Bookboon 2014 20010201E.jpg concept, strategy, and tools Kumar, V. Primary Author Reinartz, Werner Additional Author mixed material 9783662553817 Berlin Springer 2018 consumer behavior, customer experience and the 7Es Batat, Wided Primary Author mixed material 9781138293168 New York Routledge 2019