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The New Gold Standard : 5 Leadeship principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

The New Gold Standard : 5 Leadeship principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

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100 Tips for Hoteliers : What every successful hotel professional needs to know and do

100 Tips for Hoteliers : What every successful hotel professional needs to know and do

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Hotel Asset Management Principles and Practices

Hotel Asset Management Principles and Practices

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Pengantar Akuntansi Hotel

Pengantar Akuntansi Hotel

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Managing Negative Word-of-Mouth on Social Media Platforms: The Effect of Hotel Management Responses on Observers’ Purchase Intention

Managing Negative Word-of-Mouth on Social Media Platforms: The Effect of Hotel Management Responses on Observers’ Purchase Intention

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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

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Digital Transformation of the Hotel Industry: Theories, Practices, and Global Challenges

Digital Transformation of the Hotel Industry: Theories, Practices, and Global Challenges

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Developing Hospitality Properties and Facilities

Developing Hospitality Properties and Facilities

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