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The Innovator’s Dilemma : When New Technologies Cause Great Firms to Fail

The Innovator’s Dilemma : When New Technologies Cause Great Firms to Fail

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Pedoman Do & Don't No.1: Service Excellence

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How to manage costumer voice : panduan mengelola suara pelanggan sebagai kunci keberhasilan perusahaan mewujudkan kepuasan pelanggan untuk membangun citra perusahaan di masa depan

How to manage costumer voice : panduan mengelola suara pelanggan sebagai kunci keberhasilan perusahaan mewujudkan kepuasan pelanggan untuk membangun citra perusahaan di masa depan

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How to be a professional customer service : Panduan menjadi customer service profesional dalam rangka meningkatkan reputasi perusahaan

How to be a professional customer service : Panduan menjadi customer service profesional dalam rangka meningkatkan reputasi perusahaan

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Customer care

Customer care

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Managing customer experience and relationships

Managing customer experience and relationships

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Customer relationship management : concepts and technologies

Customer relationship management : concepts and technologies

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Customer experience for dummies

Customer experience for dummies

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The customer experience book : how to design, measure and improve customer experience in your business

The customer experience book : how to design, measure and improve customer experience in your business

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Total customer : percepatan laba sepanjang masa

Total customer : percepatan laba sepanjang masa

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