APA Style

Plunkett, Warren R., Attner, Raymond F., Allen, Gemmy S.. (2005). Management : Meeting and exceeding customer expectations (8th ed.). Mason: Thomson South-Western.

Chicago Style

Plunkett, Warren R., Attner, Raymond F., Allen, Gemmy S.. Management : Meeting and exceeding customer expectations. 8th ed. Mason: Thomson South-Western, 2005. Text.

MLA Style

Plunkett, Warren R., Attner, Raymond F., Allen, Gemmy S.. Management : Meeting and exceeding customer expectations. 8th ed. Mason: Thomson South-Western, 2005. Text.

Turabian Style

Plunkett, Warren R., Attner, Raymond F., Allen, Gemmy S.. Management : Meeting and exceeding customer expectations. 8th ed. Mason: Thomson South-Western, 2005. Print.