APA Style
Michelli, Joseph A.. (2008).
The New Gold Standard : 5 Leadeship principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company .
United States:
Macmillan/McGraw-Hill.
Chicago Style
Michelli, Joseph A..
The New Gold Standard : 5 Leadeship principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company.
United States:
Macmillan/McGraw-Hill,
2008.
Text.
MLA Style
Michelli, Joseph A..
The New Gold Standard : 5 Leadeship principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company.
United States:
Macmillan/McGraw-Hill,
2008.
Text.
Turabian Style
Michelli, Joseph A..
The New Gold Standard : 5 Leadeship principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company.
United States:
Macmillan/McGraw-Hill,
2008.
Print.