APA Style

Peppers, Don, Rogers, Martha. (2017). Managing customer experience and relationships . Hoboken, NJ: Wiley.

Chicago Style

Peppers, Don, Rogers, Martha. Managing customer experience and relationships. Hoboken, NJ: Wiley, 2017. Text.

MLA Style

Peppers, Don, Rogers, Martha. Managing customer experience and relationships. Hoboken, NJ: Wiley, 2017. Text.

Turabian Style

Peppers, Don, Rogers, Martha. Managing customer experience and relationships. Hoboken, NJ: Wiley, 2017. Print.