APA Style
Pennington, Alan. (2016).
The customer experience book : how to design, measure and improve customer experience in your business .
Harlow:
Pearson.
Chicago Style
Pennington, Alan.
The customer experience book : how to design, measure and improve customer experience in your business.
Harlow:
Pearson,
2016.
Text.
MLA Style
Pennington, Alan.
The customer experience book : how to design, measure and improve customer experience in your business.
Harlow:
Pearson,
2016.
Text.
Turabian Style
Pennington, Alan.
The customer experience book : how to design, measure and improve customer experience in your business.
Harlow:
Pearson,
2016.
Print.