APA Style
Martin, William B.. (2002).
Quality service : what every hospitality manager needs to know .
Upper Saddle River, NJ:
Prentice-Hall.
Chicago Style
Martin, William B..
Quality service : what every hospitality manager needs to know.
Upper Saddle River, NJ:
Prentice-Hall,
2002.
Text.
MLA Style
Martin, William B..
Quality service : what every hospitality manager needs to know.
Upper Saddle River, NJ:
Prentice-Hall,
2002.
Text.
Turabian Style
Martin, William B..
Quality service : what every hospitality manager needs to know.
Upper Saddle River, NJ:
Prentice-Hall,
2002.
Print.