APA Style

Kerpen, Dave, Braun, Theresa, Pritchard, Valerie. (2013). Likeable business : why today's consumers demand more . Toronto: McGraw-Hill.

Chicago Style

Kerpen, Dave, Braun, Theresa, Pritchard, Valerie. Likeable business : why today's consumers demand more. Toronto: McGraw-Hill, 2013. Text.

MLA Style

Kerpen, Dave, Braun, Theresa, Pritchard, Valerie. Likeable business : why today's consumers demand more. Toronto: McGraw-Hill, 2013. Text.

Turabian Style

Kerpen, Dave, Braun, Theresa, Pritchard, Valerie. Likeable business : why today's consumers demand more. Toronto: McGraw-Hill, 2013. Print.